Service Desk
customers can access the Service Desk for the following support:
- The registration of malfunctions in the service (incidents) by e-mail and / or phone;
- To retrieve the status of reported malfunctions;
- For requests for support, information, advice and documentation (a Service Request) on the service;
- The formal request for a standard change, for example creating a new user. This is then treated as a Service Request;
- The formal request for a non-standard change.
The Service Desk record all necessary information. In all cases, an automatic e-mail sent to the notifier or the author of a request. This is a unique identification indicated that the notifying / applicant can always come back clear on the message or the request. Where the Service Desk handles the case does not go himself, the Service Desk the report or the request to the experts and monitors progress.
The standard Service Desk is accessible from 08:00 hours to 18:00 hours Monday to Friday.
